LocalStorage Woodbury

Great customer service and information

Very good with help, information and instructions

Perfect storage unit relatively close by.

Jeff was most accommodating. Explained all the ins and outs of the facility. A pleasure to work with.

Mixed review

Gary was the person I dealt with directly at the storage facilty and he was an absolute angel. So incredibly helpful and accommodating. He made the move as easy as possible and I feel confident that should any issues arise in the future, they would be dealt with efficiently and promptly. However, the customer service I had while completing my reservation on the phone, was less than desirable. I was never able to speak to a person the first time called, always had to leave a voicemail and wait for a return call. Once I secured a unit, I was told to call right before I was ready to move in and I would be given my unit number and access codes. I did so but did not receive a call back for hours, which ultimately led to me needing to extend my UHaul reservation, as I was not able to unload my belongings. Additionally, the information I was given regarding the storage faciltity's hours was incorrect which again, led to me needing to extend my UHaul reservation for a SECOND time, costing me even more money. To say I was frustrated and disappointed with the reservation process would be a gross understatement. Dealing with Gary at the location was the only saving grace and the only reason I didn't look for a different storage company.

Great customer service

I just started renting there and so far the two guys I dealt with have been awesome. They actually take you around and show you how things work. Most places just tell you where to go. And the inside is extremely clean. I have yet to see garbage or even a piece of paper on the floor. Yes it’s a few dollars more a month then other places but these guys work for it. Very secure and clean.