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It's about the people
Russell, the manager, is the one who makes it all work.
He's there to solve any problem, no matter how small and to help you out in any way that you need. He is very informed and uses his knowledge to help me get the best deal on the units. This guy deserves you business.
Penalty
I was paying around $250/month for a 10x10 which I thought very steep. I called their customer service group who got me the same size space for $85/month. Now I have two questions…1.)Why was I paying so much for being a loyal customer when new customers get it for nearly $200 less per month?….and 2.) I’m 73 years old, why was I “penalized” for getting a better rate by being forced to move all of my property to a same size space in the SAME building? What did that benefit anyone?
Excellent Customer Service
Russell was working when I moved in and he was extremely helpful. He made the moving in process smooth and enjoyable!
Russell was great
Very pleasant experience. Super clean. Russell took care of us. He is super kind, helpful, professional. I was nervous contracting a space online but Russell was fantastic and explained everything. I feel very comfortable and very pleased with this facility.
I feel good that my personal items are here in a safe,clean environment.
The staff were very helpful, the unit was clean, new, well lit, and easy to access. We used our own olly, but I'd suggest the facility provide more carts and dolly's for clients to use, as there were none available for another group trying to mover their items.