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Rate is just right for my budget рџ‘ЌрџЏЅ
Nice and clean and friendly service
Manager friendly and professional
Clean and will maintained pleasant atmosphere
It was great service.
It was great service. Checking in was extremely easy.
Customer service.
initially on the first day I went to rent my storage, the girl who was helping me (won’t list her name because I don’t want her to get in trouble) but after she helped me right up and make my payments she asked me to do the survey I said yes but when we finished all the paper work/payment she asked me to open up my phone so she can guide me to where I would do the survey. I opened it and went to it but as I was about to type she was telling me what to put. Everyone has their own opinions and we are adults, so I was a little irritated that she wanted me to put exactly what she was saying so I did let her know it is my survey. I believe that day I didn’t even leave the survey. I am leaving the survey now because I have had issues with my rental since the day I had rented it. It’s a little frustrating when I am being changed extra fees due to something that wasn’t my fault. Then when I ask for a refund it’s not being refunded to me, it’s going into my account for my next billing cycle. I don’t feel that any of the managers have been too helpful or even offered different promotions. I rented my unit on 12/5/2020 and since then I have had issues. it has only been almost a total of 7 days. Huge red flag and i’m not offered any deals for all of this inconvenience during a pandemic
Your Manager at the West Lane...
Your Manager at the West Lane property(Pooja) is a great representation of Public Storage. From the time she took my initial call about storing my RV trailer to getting situated and stored. Top notch Manager.
She is definitely an asset to your company. Thanks