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Poor On Line Pay set up, poor CS
Front Desk Staff was great facility and pricing average or slightly above. The account was set up and I recorded all info. ON LINE BILL PAYMENT WILL NOT WORK - Period. NOW MY ACCOUNT LOG IN IS ALSO BROKEN!! Pay by Phone charges an extra fee and pay in person an even larger extra fee Totally Negating any savings. This feels like a SCAM to get extra $$ out of me and they totally refuse to fix my ability to pay on line even though it was broken from 1st month, well in advance of the due date. NO HUMAN AT CUSTOMER SERVICE?! Terrible experience and hope to be shut of this company within 6 months!
Great in-person service
Great in-person service Was able to get my questions answered when speaking to the employee at the Public Storage office. Super helpful, didn't try to nickel and dime me but actually educated me on my options.
He was so friendly and nice
He was so friendly and nice at explaining prices to me. So patient and was kind to offer some nice spots in Seattle to go too. It was fast to go in and get my lock. I really enjoyed my experience
Great service.
Great service.
The entire process was very...
The entire process was very simple/easy! The manager met us and showed us a few different spaces we could use and answered all our questions. He was very friendly, polite, and knowledgable!