Go Store it - Richmond

Hard to sign paperwork on phone

The price is good, the place is clean . They called immediately to help but it was too hard to sign the lease on the phone . I went to the facility to do so and the rep told me i had to do it electronically… either way no biggie, I’m grateful for the unit

No first floor units without stairs, Virtual front desk is awkward.

There are no entrances to first-floor storage units without stairs or elevators. The main entrance goes into a landing that requires a half-floor elevator ride down to the level the units are on, or several stairs if cart usage isn't necessary. Other entrances directly access the first floor, but they have stairs on the outside of the building. I went to the entrance that appeared to have the easiest access, with a little car-height loading dock, only to find the keypad there was not working. I informed the virtual attendants to be told that it was getting fixed tomorrow, but I haven't been back to confirm that yet.

There doesn't appear to be anyone that works on-site here. You walk into a room with a screen that blares at you that someone will be there soon. It works, but every time the screen reactivates, a different agent is helping you, which removes a little consistency. The facilities themselves seem a little less polished and clean, and I wonder if this is also because no one is on site.

I mentioned these items for information, but they in no way caused me to rethink my rental.

I’d definitely recommend

Great customer service, clean and great location.

Unclear if we will recommend!

Unclear if we will recommend the storage space until the entry code issue is fixed!

Was an easy process

Staff was polite and made everything easy