Storage King USA - 073 - Pace, FL - Hwy 90

Emergency response needs to be better

I ended up going to the wrong storage so I tried contacting someone from the company but it took over an hour to get a response.

Friendly staff.

Staff here was very helpful. Service with a smile which is hard to find nowadays. Price was the best around. Very happy with everything.

Matt Lacked good customer service

I opened my storage unit in 2021. In April of 2022 I lost my job wasn’t working for three months. I am Going through a divorce. 6+ Pregnant and needed to find a place to live. I got behind on my payments due to these life factors and advised over communicated when payments could and would be made. I was not aware of an additional lock being added to the storage unit and I drove hrs to get there. when I came in to ask why transparency wasn’t given seeing a Matt had no issue calling me two times a week about plans to pay the lien added if 30 days of and constant communication was done on my end. Matt got an attitude Matt advised that it was in the contract I signed a year ago. Matt took my crying as aggression and attitude and threatened to add a lien early to my unit due to asking he no longer call me. Even though he had been advised on June 30th of when a payment was going to be made. Customer service/empathy/sympathy go a long way when in the business of people and I hope your company takes customer service training into consideration for the employees you hire.

Matt was Awesome!!!

I stopped at the Pace location (073) and spoke with Matt (Property Manager) about pricing and availability for a storage unit. I ask about various discounts and he advised that my discounts would found online when I complete my lease agreement.
I did as advise and made my reservation online. Shortly after making my reservation, Matt phoned me to see if there was anything that he could do to assist with my rental, ensured a unit was available and to get a more approximate date I would be moving in. He was very nice and remembered me from my first office visit.
Yesterday I stopped by the office after completing the lease agreement online. Again, Matt remembered me and was very professional but friendly and easy to work with. He had my unit assigned within minutes, gave me his business card, business hours, gate access, gate code and even followed me to my assigned unit to ensure it was move in ready.
Matt also assisted me with reserving a utility trailer to assist us with the move. Within minutes we had this paperwork completed with a pick-up time and drop off time assigned. The office was stocked with other packing items one might need for a move.
In closing, I was very surprised that no military discounts were offered due to having two Naval bases in the area (Pensacola NAS and Whiting Field). Nothing that Matt could do to assist in this matter, but thought that the upper-level management should be aware of this and perhaps review their polices. There are many military families in Pensacola, Pace and Milton and bring a lot of dollars into the communities, as well as our soldiers fighting for our freedom. A military discount is just a small way to giving back to our soldiers and their families. Please consider???
Thank you Matt for making such a stressful situation for me more pleasant. I will refer everyone to this location.

Great customer service

Great customer service, clean and easy to get in and out.