Trojan Storage of Bothell 2

Place is well maintained and secure. Staff is very helpful and friendly.

Recently rented a second unit. No one was in the office because of a staff shortage, but when I called the main number, I got the help I needed right away. The next day, staff were there. They are always friendly, knowledgeable, and helpful. The units are clean and well maintained. Security is good.

Highly recommend!

Great value for money, extremely clean and very helpful staff!

Trojan Storage 2

First I want to say that Rob was very helpful on my move-in day. You can tell that a new company just took over the building if you get there before sunrise or go after sunset the light bleeds right through the “Trojan storage” canvas cover, but this should confuse you too much at first because you have to move in during office hours which are during daylight hours. But all in all the pricing seems good, I’m on the intro rate for a 5x5 which is $25 (50% off). I’m gonna hold off on google and yelp reviews until February when my rate changes. It’s supposed to be 50 a month at that point, I paid the first 3 months an advance, be prepared to buy a lock though, they don’t sell these at ace hardware, that was 15 bucks nbd. Total I paid at move-in was about 100 bucks and like I said that was for 3 months. I will wait until my February bill to write those google and yelp reviews though lol if it goes up to past 50-60 bucks I’m gonna trash with multiple accounts. That said it is a month to month place which means you don’t sign a lease but yeah it’s possible for them to raise the rent. I don’t know what kind of notice they have to give for that, if any, it can’t be more than a month. INSURANCE, if you don’t have renters insurance go to lemonade and get a policy, mine is 6.25 a month (that’s with higher than minimum coverages) and it covers a lot more than the 6.00 a month that they charge here if you don’t have it.

Poor customer service

I was promised a pod could be delivered and i could unload it and have it picked up the next day. When I got there a trainer was there and refused me but was not helpful in finding my a solution. Just kept explaining why it couldn’t happen but my pod was already down the street and had to deliver it ! So I had to hustle and find somewhere to put it - was a nightmare. People at the center are lovely but she was not helpful and when I stood my ground that I had made all these arrangements she basically threatened to deny me access. Bad bad service from them.

Our in person experience was terrible

When I called about the unit everyone was very nice and helpful. When we got to the Bothell facility it was terrible. I think the person we spoke with was Barbie. She kept repeating the same thing over and over and I had to keep correcting her when we finally finished the paperwork we unloaded the van and went to our unit which was locked so we went back to the office to find it closed we had to reload our van and by this time we were in a rush to meet the people that were helping us. As we start to leave I saw her in her car eating lunch. When I told her she said oh I forgot to unlock the unit, not concerned at all.I am still upset and I would never tell anyone to use that facility