American Self Storage #13

Great experience and very friendly!!

Great experience. Moving in was easy and Gene is very friendly! I was moving in on a Sunday and he was very accommodating and made sure that everything went smoothly.

Easy Peasy

Gene had me in and out in no time. All my questions were answered. Friendly and helpful.

Nice place to rent a unit!

Gene was very friendly, great customer service provided. Immediately made me feel welcome and happy about renting a storage unit from this facility!

Online was good, but I enjoyed working with and talking to Mr. Gene.

Mr. Gene went above and beyond with his excellent customer service skills. He worked with me on getting into the correct size unit that I needed and helped fix all the technical issues that I was having. He made sure my reservation was established and the correct follow through process was outstanding. He gave me a tour of the property and gave updates on the new gate hours. I would only say we should have checked to make sure the light bulbs were good, as the lights weren’t working when we downloaded my household goods.

Overall satisfied with unit & service.

I was able to easily book a unit online, but it was necessary to call him to confirm reservation and complete the process. The person helped me was you should understand, professional, and worked efficiently to complete the process. Then I was sent an email confirmation with instructions that included a map. The unit was cleaned out but there was a little bit of dirt on the floor that needed to be removed but not too much you could tell that it had been cleaned out and swept just not completely free of dirt. It would probably be better if they blew it out or mopped it out instead of just swept it out. I’m overall satisfied and would recommend the facility.