Totem Self Storage

Totem is the place to store ALL your things

I worked with Totem to get my things moved in. I had to do everything over the phone and online as I am currently out of state. I was able to have my friend be my point person and coordinate getting my items in the unit. Tiffany was extremely friendly and walked me through the process. Then the gentleman who was on site during the move in helped finish up the process. He was extremely thorough and made sure that I was fully informed as well as confirming that I was giving permission to my friend to store my stuff. They even set up a temporary gate code so that my ex could continue moving in my stuff at his own pace. My situation is unique and they treated it that way while being empathetic about my circumstances. I will definitely be recommending them to my friends and family.

Great rates, great service, a little bit rundown.

The location is great for our purposes. It had the best rates. The customer service was excellent if not a little short-handed. The storage apace itself was well maintained inside. However, the surrounding area is a little rundown, and cluttered with parked moving trucks and a motor boat on a trailer, that’s lining the outer edges of the storage area. If you happen to have a unit across from one of these parked vehicles, then you will be blocking the through path for other cars while unloading. Also, I was looking for a 10’x10’, with an outdoor drive-up access, and expected a wide rollup door, and it was not specified to me that the unit available only had a 36” hinged door. I found out that detail after I had purchased the unit and visited the space. If this feature is important, ask questions before going through all the paperwork. One thing I will say, is that I had misplaced the keys to the lock, shortly after I had purchased it. They replaced the set for me immediately at no extra charge. And again, their rates were half of what the surrounding, competing storage facilities were. So any minor misgivings I have listed in this review was worth overlooking, in my opinion.

False price advertisement

I saw a lower price in the ad for a 5×10 under 100.00$ monthly charge but when I talk and go over paper work the price changes to 124$ momthly so because my first two momths are only 75 with insurence I took it but wish now I stsyed with Public because since the price is not affordable after the two month promotion I can not keep the storage unit

Nice facility

Very convenient for us. Clean and well managed.

Terrible

The worst customer service I ever recieved from any storage facility and I've been renting storages my whole life. Someone I knew was getting a storage so I said come to my storage it's great and told 3 different people to put in my referal for the half of my rent this was over 6 months ago never recieved the half off my rent and talked to every person that works there about it and all I got was the run around and now I'm getting kicked out because I'm associated with those people and they got kicked out. I'm not even friends with them anymore. I want my money since that's the reason I'm being kicked out anyways