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abysmal customer service
Scheduled an appointment for 9:45 to rent the unit. Due to the nature of my job I can only pay cash, so I needed to fill out the rental agreement for the unit in person. I arrived promptly and on time, only to have to wait over an hour for an employee to show up and open the front office. Once open, I mentioned to the employee I was paying cash and then had to be redirected out front again so they could open the safe. Understandable and fine but 20 minutes to do that? Once inside, we started the rental agreement. When asked for identification they were unable to confirm my drivers license number (out of state) because they didn't know how to select a different state on their operating system. Rather than calling someone to troubleshoot this issue, they frustratingly tried telling me that they couldn't complete the application on their end because there was "nothing they could do". Waiting patiently through two attempts to persuade me out the door, they finally figured it out. The customer service of this place is at the very bottom of the totem pole. Just absurd to me from a customer stand point but also a business stand point that someone would lose out on a rental instead of reaching out to someone to help diagnose the issue at hand. I finished my rental agreement and was directed to the unit. The unit was clean and as described.
Couldn't have been more pleased
Very nice staff, excellent customer service, super clean facility. I even was upgraded for the same price. Lowest rates around
So far good
Using for vehicle storage so far so good. Only thing better would be 24 hour access as if I use the vehicle I would probably miss closing time. So this restricts usage
Good experience
Friendly people .....................
The office always close
I get there a different times and the office is closed! I have to wait at least 15 to 20 minutes until someone show up, then the carts are inside the office very inconvenient. Also the lady there idk her name is very rude..