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Public Storage - Rowland Heights - 19102 E Walnut Drive N

Rowland Heights, CA 91748
4.50 out of 5 stars - based on 16 Reviews
"Scheduled an appointment for 9:45 to rent the unit. Due to the nature of my job I can only pay cash, so I needed to fill out the rental agreement for the unit in person. I arrived promptly and on time, only to have to wait over an hour for an employee to show up and open the front office. Once open, I mentioned to the employee I was paying cash and then had to be redirected out front again so they could open the safe. Understandable and fine but 20 minutes to do that? Once inside, we started the rental agreement. When asked for identification they were unable to confirm my drivers license number (out of state) because they didn't know how to select a different state on their operating system. Rather than calling someone to troubleshoot this issue, they frustratingly tried telling me that they couldn't complete the application on their end because there was "nothing they could do". Waiting patiently through two attempts to persuade me out the door, they finally figured it out. The customer service of this place is at the very bottom of the totem pole. Just absurd to me from a customer stand point but also a business stand point that someone would lose out on a rental instead of reaching out to someone to help diagnose the issue at hand. I finished my rental agreement and was directed to the unit. The unit was clean and as described."
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Storage Units

size
5' x 5' UNIT

$1 first month rent

  • Climate controlled
  • Swing door
  • Interior
$39.00
per month $52.00
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size
5' x 5' UNIT

$1 first month rent

  • Climate controlled
  • Roll up door
  • Interior
$39.00
per month $51.00
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size
4' x 7' UNIT

$1 first month rent

  • Climate controlled
  • Roll up door
  • Interior
1 left at
$41.00
per month $55.00
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size
5' x 5' UNIT

$1 first month rent

  • Climate controlled
  • Roll up door
  • Floor 1
  • Interior
2 left at
$46.00
per month $61.00
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size
5' x 5' UNIT

$1 first month rent

  • Climate controlled
  • Roll up door
  • Interior
$48.00
per month $64.00
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size
5' x 10' UNIT
  • Roll up door
  • Floor 1
  • Drive up
  • Outdoor access
$60.00
per month $80.00
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size
8' x 10' UNIT

$1 first month rent

  • Climate controlled
  • Roll up door
  • Interior
$67.00
per month $89.00
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No obligation to rent. By clicking to reserve this unit, you agree to our Terms of Service and Privacy Policy.
size
5' x 10' UNIT

$1 first month rent

  • Climate controlled
  • Roll up door
  • Interior
$68.00
per month $90.00
Continue
Reserve this storage unit today! No credit card required.
Move-in-date
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No obligation to rent. By clicking to reserve this unit, you agree to our Terms of Service and Privacy Policy.
size
6' x 10' UNIT

$1 first month rent

  • Climate controlled
  • Roll up door
  • Interior
1 left at
$71.00
per month $95.00
Continue
Reserve this storage unit today! No credit card required.
Move-in-date
Add another name to this reservation
No obligation to rent. By clicking to reserve this unit, you agree to our Terms of Service and Privacy Policy.
size
8' x 10' UNIT

$1 first month rent

  • Climate controlled
  • Roll up door
  • Interior
1 left at
$73.00
per month $98.00
Continue
Reserve this storage unit today! No credit card required.
Move-in-date
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No obligation to rent. By clicking to reserve this unit, you agree to our Terms of Service and Privacy Policy.
Showing 1-10 out of 26 units
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Facility Map

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Features & amenities

BILLING
  • Credit cards accepted (Visa, AMEX, Mastercard, Discover)
  • Email billing available
  • Auto-pay available
  • First of month
  • Cash accepted
  • Checks accepted
ACCESS
  • Electronic gate access
  • Elevator available
MOVING
  • Moving supplies for sale
VEHICLE STORAGE REQUIREMENTS
  • Vehicle requires title
  • Vehicle must be running
  • Vehicle requires registration
SECURITY FEATURES
  • Fenced and lighted
  • Manager lives on-site
OTHER
  • Insurance required
  • Homeowners/renters insurance accepted
  • Insurance available
  • Vehicle requires insurance
ADMINISTRATION
  • Admin fee: $29.00

Office Hours

Sun
9:30 AM - 5:00 PM
Mon
9:30 AM - 6:00 PM
Tue
9:30 AM - 6:00 PM
Wed
9:30 AM - 6:00 PM
Thu
9:30 AM - 6:00 PM
Fri
9:30 AM - 6:00 PM
Sat
9:30 AM - 5:00 PM

Access Hours

Sun
6:00 AM - 5:00 PM
Mon
6:00 AM - 6:00 PM
Tue
6:00 AM - 6:00 PM
Wed
6:00 AM - 6:00 PM
Thu
6:00 AM - 6:00 PM
Fri
6:00 AM - 6:00 PM
Sat
6:00 AM - 5:00 PM
How It Works
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4. Move in

Customer reviews

4.50 out of 5 stars - based on 16 reviews

Showing 1-5 of 16 reviews
June 4th, 2023

abysmal customer service

Scheduled an appointment for 9:45 to rent the unit. Due to the nature of my job I can only pay cash, so I needed to fill out the rental agreement for the unit in person. I arrived promptly and on time, only to have to wait over an hour for an employee to show up and open the front office. Once open, I mentioned to the employee I was paying cash and then had to be redirected out front again so they could open the safe. Understandable and fine but 20 minutes to do that? Once inside, we started the rental agreement. When asked for identification they were unable to confirm my drivers license number (out of state) because they didn't know how to select a different state on their operating system. Rather than calling someone to troubleshoot this issue, they frustratingly tried telling me that they couldn't complete the application on their end because there was "nothing they could do". Waiting patiently through two attempts to persuade me out the door, they finally figured it out. The customer service of this place is at the very bottom of the totem pole. Just absurd to me from a customer stand point but also a business stand point that someone would lose out on a rental instead of reaching out to someone to help diagnose the issue at hand. I finished my rental agreement and was directed to the unit. The unit was clean and as described.

- Nick
March 5th, 2021

Couldn't have been more pleased

Very nice staff, excellent customer service, super clean facility. I even was upgraded for the same price. Lowest rates around

- Kimberly Costley
February 16th, 2021

So far good

Using for vehicle storage so far so good. Only thing better would be 24 hour access as if I use the vehicle I would probably miss closing time. So this restricts usage

- Don
February 11th, 2021

Good experience

Friendly people .....................

- David Gutierrez
July 23rd, 2020

The office always close

I get there a different times and the office is closed! I have to wait at least 15 to 20 minutes until someone show up, then the carts are inside the office very inconvenient. Also the lady there idk her name is very rude..

- Ed F
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Reviews Summary

5 stars
11
4 stars
3
3 stars
0
2 stars
0
1 star
2
Help your fellow storage searchers make the right choice!

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