Midgard Self Storage - Columbia (Legrand)

Friendly customer service

Nice clean and high tech also very friendly service

Great service

The service was great. The technology was greater, Parking spaces Where available for your needs I highly Recommend this facility

Worst storage facility I've ever dealt with!

When filling out the reservation form I declined insurance because I already have it. It said to show proof of insurance at check-in. I went during business hours and there was an open sign on the door but it was locked. A note said to call, but no one answered the phone. I was told today I'm being charged $33 for insurance and that I should have emailed it since the door was locked. Nowhere does it say to email proof of insurance. Even though I can show proof that I had insurance before I moved in, they refuse to waive the fee. Not MY fault they can't be reached during business hours. None of the emails I received showed the gate code, just the lock code and unit number, so I had to jump through major hoops with their call center to get it while I was paying my movers to wait. They also sent me an email on the day I was scheduled to move in that I owed $75 because 48 hours had elapsed since my move-in date and I failed to turn in the lock. They grudgingly admitted they made a mistake with the date. Very rude and unprofessional. Take my word for it...go elsewhere.

Too difficult to get ahold of office

I got an email with my lock code and storage unit number. There was no gate code in any of the confirmation emails I got. When I arrived at the facility the sign said open but the door was locked. Followed the instructions and called the number it said. There was no answer. After waiting, I talked to someone at a call center who made me give them everything I had already given and had to repeat several times because they didn't understand me. I finally got the gate code but they neglected to tell me you had to enter some other digits besides the number so I had to call back. All this is happening when I'm paying 2 people by the hour to wait. Also, I received an email on my confirmed move-in date that I was being charged for removing the lock and putting on another one since I left the unit unsecured and my 48 hour deadline had passed. It turns out they made a mistake by going by the date I signed my lease and paid online. It was very clean but I deducted because the restrooms were locked and the water fountains didn't work. All in all, comparing it to the storage facility I moved from, I'm disappointed so far.

Nice and easy access.

Clean and well maintained facility.