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Move-in Nightmare!
Although I had downloaded the App, I was unable to get a code for entry. I called the office and knocked on the door and was unable to get a response. Meanwhile, my movers were already in the facility, but not the unit. After calling the 800# and the # for the facility I finally got a person. She was the manager of the facility but would not give me a code for entry. I finally got a code from either the 800# or the App and got into the facility gate and met my movers. It was a sweltering day. Guess what?! My unit had a lock on the door. More calling and waiting. When I reached the facility manager, she told me she was with another customer! Excuse me - what was I? Waiting in the heat of mid-day with movers I was paying to wait outside a locked unit!! After about 30+ minutes, she finally shows up to remove the lock. A lock was supposed to be in the unit for me to lock my items - it was not. She (the manager has to return to the front office to get me a lock for my unit. I cannot remember having a worse customer experience ever. I can say this because I have worked in customer service for years and have been a customer service manager. If I didn’t have to hire movers to move my belongings again - I would definitely move to a different company and facility. This was unbelievable!
Perfect space
Clean facility. The 5x5 unit is just the right space to store your college students mini fridge, microwave, TV, etc. for the summer.
Enjoyed this company
super easy and accessible to move everything in.
Super easy to move in
Very accessible and easy to move everything in.
Great
Great customer service low rates and the units clean.