ModBox Storage - Mint Hill

Great Service

They have great customer service, was able to see obtain storage same day.

Taking turn for the worst

Since renting, the security gate is now inoperable. Through their customer service number, was informed they were ordering a part to fix. Six weeks later gate is still inoperable and they raised the rates by 20%. Calling customer service again and sent multiple emails that all went unreturned. In addition to an inoperable gate and higher rate, there are multiple areas in gravel lot that needs to be filled and lighting is poor. Mgmt needs to fix gate, install new gate, higher security or reduce rates.

Storage Area Roads and Security

We have been renting two units from this location (8235 Fairview Road, Mint Hill, NC) for a couple of years now and it has changed ownership/management. Under the previous ownership (Mini Mack Storage), the area appeared to be more secure (required code access for gate to open/close) and gravel access roads were maintained in a timely manner. It appears now that the main gate is left open continuously and there are numerous potholes located along the gravel access drives that need attention.

Costs went up but it appears quality went down.

Unresponsive and inefficient

Three issues they never fixed. 1. Gave me a gate code that never worked. 2. Had a leak in my unit they never fixed. 3. Had a glitch in their auto-pay system that kept indicating I was delinquent, and they could not fix it.

Priced correctly

Older unit with not a lot of amenities, priced correctly for what you receive.