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Nice and clean
I was annoyed that the units close at 6pm and there isn't much communication with the renter that those hours are in place. Otherwise, great experience!
Professionalism and respect
I had a storage space in Manhattan that I finally outgrew. I plan on moving to Brooklyn so I reserved a space online at Public Storage that was almost twice the space and only a little more expensive than I was already paying.
I went to physically inspect the space I had reserved. It was clean and ready to use. The person at the desk, Brian, was helpful and efficient. Our whole interaction was perfectly professional without feeling like just another account. I signed on with confidence because of our interaction.
Very pleasant experience and very...
Very pleasant experience and very affordable
Issues with both elevators at this property
Loved my check-in and thoroughly enjoy the managers at this property. But one elevator is broken and the second is down periodically throughout the day and some of the key boxes were malfunctioning. Added 1 hour to my move. That was a significant cost out of my pocket. My movers and I spent 23 minutes (I timed it) on floor 4 waiting for the elevator. That does NOT include waiting to get up and back down on other occasions (each totaled between 5 - 10 minutes. Unacceptable when paying almost $200/month. Please fix this asap! Otherwise, the managers (who are powerless in this situation - I know its building management issues) are wonderful and did their best to accommodate the issues! 5 stars to them!
NO ELEVATORS
I rented a unit in the old part of the building and the elevator was not working. i have visited the unit four times in two months and the elevator is still not working. at all times i've had to haul my boxes up and down the stairs. i am a 60 year old lady and this was unnecessary. had they told me about the elevator i would have found another place. never a chance to park on the ramp or get a cart to transport. real bad service. never again.