Public Storage - Austin - 5220 W Highway 290

Easy, COVID conscious move in!

My apartment flooded badly during the recent winter storm leaving me with no place to live and needing a place to store the belongings I could salvage very quickly. I was able to book online and get into a unit almost immediately!

Not perfect but not bad

This is my first time using a storage company. My experience has been fine so far but it hasn't been a month yet.
The things that stood out to me that i like is the manager of the storage facility had my best interest in mind when he showed me another unit than the one i reserved and i was very pleased. I liked the tour he gave me with instructions.
What i didn't like was the amount of phone calls i got after i made the online reservation even after i informed him each time i was moving from another state and would not know the exact time of day I'd be there. I also didn't like being told insurance is a requirement after we were half way into finishing up. I also do not like the projection of prices going up.
Overall i give it 4 stars because it's not perfect but it's not horrible.

I love the how easy and accessible it...

I love the how easy and accessible it is to store your belongings and how clean it is and secure not to say the least the manager was very pleasant

Everything was fine until I got a phone...

I got a phone call on Sunday morning (May 3) from the storage that I have a contract with. The caller was telling me that I owe you a late fee despite having only using the storage for 5 days. I told her I didn't know what she was referring to, because I had a contract on Apr 28 and I paid in full and had a receipt. Then she told me she didn't know what was going on and told me that I still may face charges of the pro-rated rental fee. I told her I would be out of the storage before one month contract expires, and I already told the guy on the contract day. But she didn't seem to care and told me that contact the guy on Tuesday (5/5).
Then why the hell was she calling me on Sunday morning, and screw my weekend. She didn't apologize for her mistake, and put her fault to someone else.
I am really disappointed.

Really convenient and efficient location!

Had a great experience renting a storage unit at the W Hwy 290 location in Austin. Amelia was great! Called me immediately upon reservation submission, provided a few good tips about the process and was really efficient with our time. We looked at a location close to downtown and it was just too crowded and cramped for the movers. This location is much better suited for large trailers that carry multiple households of property. Overall very happy with the rental process.