Public Storage - Austin - 14002 Owen Tech Blvd

Security could be better

The cleanliness is great.

The keypad to enter the facility needs to have a separate kiosk so that customers can't park right in front of it and prevent a secure code entering experience. A group of 3 people were parked in front of it talking on the phone that could have easily been just sitting there watching to catch the code of others entering the building. Another day a woman was parked right in front of the keypad organizing her things unaware of her surroundings.

I feel like this is the most frustrating aspect of the experience. Who knows if my code has already been compromised that could have easily been prevented by a couple of walls or additional poles in place to prevent parking in the immediate vicinity.

Another thing that is questionable is the "climate controlled" feature. I consider humidity to be part of humidity control yet this place does not.

Good space

Moved into my unit this past weekend. Everything is very easy to use, you get a text on how to get in with your pin, etc. it’s nice that you don’t have to talk to anyone to get in. I liked that they had dolly’s for you to use and load up on. Easy process overall and convenient.

Honesty, and good customer service makes a big difference.

Manager was helpful and informative. Most of all she was honest and upfront, when other places was holding back key information about fees and process.

This storage facilityis very neat and everything about it is good

This storage facility is very very neat and the customer service representative at this location -14002 Owen Tech Blvd Austin is very pleasant and very ready to help out with any issues you have. They also have trolleys that one can use to move stuff which really made my move-in very very easy and stressless

Great experience

Great experience. Amazing customer service, tour, and transaction.