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Easy access. Smooth transition
Everything went well. Instructions for the move in was clear and concise.
Friendly and well mannered
Excellent customer was friendly and well mannered
Lock situation sucks
They make you use their locks. I bought a lock for my unit, but I had to use theirs which had keys. I got there with my uhaul to drop off stuff and forgot the keys in my starting location, two hours away. Buying cutters wouldn’t fix it, they would have to call the locksmith. If I could have used the lock I bought I wouldn’t need a key. I wasn’t able to unload my stuff until I went to get the key. On the unit I got, the ceilings are low and it smells like feet, although it was on sale. I should have just paid more for a first floor unit outside.
My experience from start to finish was...
My experience from start to finish was excellent. Keith patiently answered all of my questions and concerns prior to the reservation and once we arrived to finalize the rental agreement. I would recommend public storage to my family and friends.
After calling around with negative impressions...
After calling around and reaching one rude person, one who only charged from the 1st to the last day of the month with no pro-rating or no flexibility for the 30-days from start to end, I was thrilled to find Public Storage. From my very first call to collect information, to the manager at the Fordson Road location and the very kind young man who facilitated my paperwork, etc. I am so relived that my move is progressing with such ease. THANK YOU!!!